Refund policy

Return, Refund & Cancellation Policy — Herbal Trends

1. Order Cancellation

• Orders can be cancelled within 24 hours of placing the order.
• Once cancelled, a refund of up to 95% of the order amount will be processed — the remaining 5% covers transaction/processing charges already levied once the order is received.
• For orders under ₹1000, a 100% refund may be provided.
• Cancellation requests after 24 hours cannot be accepted, as the order will already be under processing/dispatch.
• Refunds are processed within 6 to 7 working days to the original payment method.

2. Returns
We do not accept returns on our products due to logistical constraints and the nature of herbal/personal care items.

Exception: In case of a wrong product delivered or a manufacturing fault, the issue must be reported within 24 to 48 hours of delivery, along with unboxing/product video or photo proof. In such cases, we will provide a replacement (not a return) or a refund, at our discretion.

3. Refund Processing
Approved refunds (cancellations or verified manufacturing fault/wrong item cases) are processed within 6 to 7 working days to the original payment method. For Cash on Delivery orders, refunds are issued via bank transfer or UPI.

4. Non-Returnable Items
All products are non-returnable except under the exception listed in Section 2.

For any request, contact baddi@herbaltrendsindia.com with your order ID.